FAQs
HOW DO YOU ACCEPT PAYMENT?
We accept all credit and debit cards. Payment can also be made via PayPal or TransferWise. If you wish to pay through TransferWise please contact us via DM on our instagram page @bootbagau.
CAN I PUT A PAIR OF BOOTS ON HOLD?
Yes, we offer holds in exchange for a 20% deposit. This deposit will be non-refundable and the remainder of the payment is to be sent within 7 days. If you wish to put a pair on hold please get in contact with us via our Instagram page.
ARE THE BOOTS SOLD ON THIS WEBSITE AUTHENTIC?
YES! All boots sold on this website are 100% authentic. We check our pairs thoroughly before they're listed up for sale.
DO YOU SHIP TO MY COUNTRY?
Pairs bought via the website are eligible for postage to:
- Australia
- New Zealand
- United States
- Canada
- Europe
If your country is not listed and you wish to make a purchase from us, please send us a message on Instagram.
HOW LONG WILL MY BOOTS TAKE TO ARRIVE?
Postage times will depend on where you're located and whether you choose standard or express shipping at checkout.
ESTIMATED TIMES WITHIN AUSTRALIA:
Standard: 2 to 6 Business Days
Express: 1 to 3 Business Days
REST OF WORLD:
Estimated shipping times will be displayed at checkout.
CAN I RETURN MY ORDER IF I CHANGE MY MIND?
Returns are eligible on brand new items only, within 14 days of purchase date.. We provide clear pictures & information regarding condition & sizes. If you have any concerns before purchasing please contact us via our Instagram page @bootbagau.